Kepaio Refund Policy

1. Plans and prices

Prices are in US dollars (USD) and exclude applicable taxes. Checkout shows the total payable, including any applicable taxes, before you confirm a purchase.

All plans include every view, automation, and ready-made app, subject to the plan limits shown above. SSO is available on Custom. A Kepaio subscription covers Kepaio features. Any ChatGPT subscription is billed separately by OpenAI.

2. Checkout and automatic renewal

For purchases through Creem, Armitage Labs OÜ (Creem) acts as merchant of record. Creem handles checkout, payment collection, receipts, applicable transaction taxes, and refund processing under its Buyer Terms. Kepaio provides and supports the service.

Monthly Pro renews monthly and yearly Pro renews annually until cancelled. Yearly Pro is charged in a single annual payment. The $10 monthly equivalent is shown for comparison. Your checkout and receipt identify your billing cycle. For changes to your renewal price, advance notice and any required consent will be provided in accordance with applicable law and checkout terms. Custom billing and renewal follow the terms of your order.

3. How to cancel and when access ends

• Open the Creem billing portal from the Usage page of your Kepaio dashboard, or using the link in your purchase confirmation or receipt.
• Select your Kepaio subscription and follow the cancellation steps. Keep the confirmation for your records.
• If you cannot access the portal, email contact@kepaio.com for help.

Cancel before your renewal date to stop the next recurring charge. Ordinarily, you keep paid access until the end of the period you already paid for. When that period ends, paid features and limits expire. If you intend to keep using your workspace on Free, check the Free plan limits and export any records or files you need before paid access ends.

Disconnecting Kepaio from ChatGPT does not cancel your subscription. Cancel through the billing portal before closing your Kepaio account. For data deletion and retention, see our Privacy Policy.

4. Refund eligibility

Cancelling a subscription stops future renewals. It does not automatically refund a charge already made. For both monthly and yearly Pro, fees for elapsed billing periods are generally non-refundable, subject to the terms of your purchase and any rights you have under applicable law. Partial refunds for unused time are not automatic.

If you believe you were charged twice, charged after a confirmed cancellation, charged the wrong amount, or did not receive the paid service, contact us so we can review the issue and coordinate with Creem as needed. Refunds are assessed under the applicable purchase terms and law. Any Custom refund provisions are set out in your order terms, subject to applicable law.

Nothing in this policy limits mandatory consumer rights, including any applicable right of withdrawal, refund, or remedy for services that were not provided or did not conform to the contract.

5. How to request a refund

Email contact@kepaio.com with the subject Kepaio refund request. Include the email used at checkout, the Creem receipt or order reference, the charge date and amount, and a brief explanation. You can also use the support channel listed in your Creem receipt. Do not send your full card number, security code, password, or authentication codes.

Kepaio can help verify subscription access and billing details. Creem processes approved refunds for payments it collected. The time it takes for a refund to appear depends on your payment method and financial institution.

6. Publisher and contact

HBS MANAGEMENT SARL AU
Place La Liberté, Angle Avenue My El Hassan et Avenue Med V, Rés Berdai, Immeuble B, Appartement 2, Guéliz, Marrakech, Morocco
ICE 00 351 5007000096 · RC 150059
Publication director : Othmane El Ouarzazi
Billing and refund support : contact@kepaio.com